Terms Of Service

Agreement
THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, ANY ADDITIONAL TERMS MENTIONED FOR YOUR PLAN ORDER AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND FAST SUPPORT ONLINE (THE "AGREEMENT"). The Plan Order will form the part of the “Agreement” only if the same has been acknowledged by Fast Support Online in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to obtain Services (defined below).

Services
Fast Support Online's services will be provided by a qualified engineer who will deliver support by phone and, if necessary and if permitted by you, via remote access to your computer or network. Fast Support Online will make all best efforts on your behalf to resolve your information technology issues. You, the client, are responsible for compensating Fast Support Online for time expended on your behalf, whether an immediate solution is implemented or future work-arounds or alternate solutions are recommended.

Credit Card Billing.
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Fast Support Online to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Fast Support Online and/or any other company who bills products or services, or acts as billing agent for Fast Support Online to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide Fast Support Online with updated credit card information upon Fast Support Online’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Fast Support Online nor any Fast Support Online affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number.

Confidentiality
Fast Support Online and you, the client, mutually agree not to disclose confidential or proprietary information that has been identified as such by either party. Fast Support Online cannot take responsibility for any loss of data or productivity that client may suffer, however, Fast Support Online will make every effort to prevent such loss. In the event a lawsuit arises from this agreement, the prevailing party shall receive payment for all costs incurred with such action, including reasonable attorney's fees.